Support Center

Hatch Apps Customer Support is designed to provide you with the infrastructure required to be successful. As a customer, you’ll have a support team that can help with any app or platform issues. We offer a standard Enterprise Tier SLA to ensure exceptional performance and maintenance. Rest assured, you’re in good hands.

 

Email Support 

support@hatchapps.com 

 

Phone Support 

Requests are classified into the following categories:

Priority Level 

Priority 1: Users are unable to access core functions of the app or platform.

Priority 2: Users have identified an issue with the app or platform.

Priority 3: A general request or enhancement to the app or platform.

 

Application 

Content Updates

Design Updates

Feature Enhancement

Technical Error

Scope Error

Business Consulting Advice

 

Platform 

Content Updates

Design Updates

Feature Enhancement

Technical Error

Scope Error

Business Consulting Advice  

Hatch Apps deploys configuration based applications. Our applications are optimized for the following standards. Optimization for other standards can be requested at additional cost.

 

  • Internet Connectivity: At least 25 Mbps for download speed and 3 Mbps for upload speed
  • iOS Version: 9.0 and above. iPhone 6 and above
  • Android Version: 6.1 and above
  • Device Size: Optimized for a 4-inch display
  • Internet Browser: Chrome
  • Zoom: Default zoom settings
  • Locations: All territories other than North Korea and Iran
  • Age: 13 years or older. iOS mandated age restrictions apply upon submission.