Frequently Asked Questions

Frequently Asked Questions

Basics

What is Hatch?
Hatch is a software-as-a-service company that enables any business to build native mobile and web applications for a fraction of industry costs – no coding required.
Where will my app deploy?
All apps built on the Hatch platform deploy to the App Store, the Google Play Store and the web.
Are the apps built on Hatch native or hybrid?
Native. We use React Native to create native iOS and Android applications. We also package the application for the web utilizing React Native Web.
What is live design editing
Any Hatch app can be live edited by you, the app owner, without having to resubmit to the app stores. This means that you can update designs and content continuously – even after your app has been downloaded by your users. Once you hit “publish”, the edits that you made will immediately go live for all of your users. This means that you don’t have to wait for a developer to make changes— you can do it all yourself with a few clicks of a button.
What types of apps does Hatch offer?
Customization options for your app on Hatch are endless, and new features are constantly being developed and added to the product. We offer a variety of apps for various use cases including:

  • E-Learning and M-Learning Apps
  • Employee Onboarding and Training Apps
  • Professional Development Apps
  • Photo, Video, Audio and Text Sharing Apps
  • Content Sharing Apps
  • Community Building Apps
  • HR & Compliance Apps
  • Mobile Data Collection Apps
  • Handbooks & Guides Apps
  • On-the-go Database Access Apps
  • Employee Social Network Apps

App Management

How do I manage and update my apps?
As a Hatch customer, you’ll access a web-based dashboard from which you can manage your app content, send push notifications, track analytics, export user data, manage user-generated content, and update your app as you grow.
Can I control user content submissions?
Yes! Customers can manage their users as well as their user-generated submissions. By clicking on the settings cog icon next to “Submissions,” customers can choose whether or not to auto-approve content as well as whether or not to auto-disable content. If auto-disabled submission content is toggled on, customers can set the number of flags required to disable content from the app. Flags on content are user-generated.
Does Hatch makes updates to its apps?
We continuously upgrade our product and ensure quality performance with the latest versions of iOS and Android.
What are the push notification capabilities?
Our dashboard offers unlimited push notifications, push notifications segmented by user data and user activity, and scheduled push notifications.
I submitted my app. How long will it be until I see it on the App Store and the Google Play Store?
Your web app will be live moments after you hit submit, and your mobile apps will be live in a few days. All apps submitted to the Apple App Store and Google Play Store go through an approval process. We don’t have much control over the app stores’ approval processes or timelines, and it typically takes Apple and Google 1-7 business days to review an app and post it, with some exceptions. We’ll email you as soon as your app is approved.
Can I create a private app for a specific group or community?
As a default, all Hatch apps are available for download by the public, although app creators are able to manage users and control their permissions. If you are interested in creating a private app and want to learn more, book a consultation.
Is there developer access?
Hatch is built for non-technical business owners and operators, and we can’t yet allow for developer access.

Terms & Pricing

How much does it cost to build an app on Hatch?
Apps built on the Hatch platform are priced per project. We charge a flat app creation fee that is determined based on the functionality you need, followed by a $1,000/month fee for app maintenance, hosting and full access to all functionality our platform has to offer. To price out your project, book a consultation.
What will my subscription include?
Once your app is deployed to iOS, Android and/or the web, we’ll handle all hosting, maintenance, and app store management. You’ll also have continued access to all your Hatch Apps tools including: the design editor, content builder, app analytics, user data, content and user management, and engagement tools (e.g. push notifications).
Are there data limits on overall server usage?
For servers, we use Amazon Web Services (AWS), the same cloud solution used by Airbnb, NASA and Yelp (we’re in good company). We cover the first $250 in monthly server costs. So far, none of our customers have needed more than that; our base hosting should support thousands of active users. If a customer exceeds their allotted server credits they have two options: 1) invite collaborators to help you build, grow, and manage your app for more free credits, or 2) pay for the additional credits at standard AWS rates.
What is your cancellation policy?
You may cancel your membership anytime, and your subscription will be stopped immediately. Hatch does not offer refunds on monthly or annual memberships.
What if I want to leave your platform and take my app with me?
We do provide the option to transfer your code and migrate your apps to another developer account for a developer transfer fee. This will likely still be less expensive than working with a typical development agency.

  • E-Learning and M-Learning Apps
  • Employee Onboarding and Training Apps
  • Professional Development Apps
  • Photo, Video, Audio and Text Sharing Apps
  • Content Sharing Apps
  • Community Building Apps
  • HR & Compliance Apps
  • Mobile Data Collection Apps
  • Handbooks & Guides Apps
  • On-the-go Database Access Apps
  • Employee Social Network Apps
What are the privacy and confidentiality terms?
As a customer, you own all of your data, assets, and proprietary information. We may include your logo on our website, unless you request that we do not. We take privacy very seriously, and we are committed to keeping all your data and information secure.

  • E-Learning and M-Learning Apps
  • Employee Onboarding and Training Apps
  • Professional Development Apps
  • Photo, Video, Audio and Text Sharing Apps
  • Content Sharing Apps
  • Community Building Apps
  • HR & Compliance Apps
  • Mobile Data Collection Apps
  • Handbooks & Guides Apps
  • On-the-go Database Access Apps
  • Employee Social Network Apps

Support

How can I access support?
We are available anytime to answer questions, contact support at:support@hatchapps.com202-851-7676
Is there a support community for app owners and operators?
Currently, all of our customers have our cell numbers and we make ourselves available to answer any questions. We’ll be launching a Hatch forum in the next few months.