Frequently Asked Questions

Frequently Asked Questions

Basics

What is Hatch?

Hatch is a software-as-a-service company that enables any business to build native mobile and web applications for a fraction of industry costs – no coding required. 

Where will my app deploy?

All apps built on the Hatch platform deploy to the App Store, the Google Play Store and the web.

Are the apps built on Hatch native, web, or hybrid?

Native. We deploy Objective-C to iOS, Java to Android, and web code (PHP, HTML, CSS, JS) for web browsers.

What is live design editing?

Any Hatch app can be live edited by you, the app owner, without having to resubmit to the app stores. This means that you can update designs and content continuously – even after your app has been downloaded by your users. Once you hit “publish”, the edits that you made will immediately go live for all of your users. 

This means that you don’t have to wait for a developer to make changes— you can do it all yourself with a few clicks of a button.

What types of apps does Hatch offer?

Customization options for your app on Hatch are endless, and new features are constantly being developed and added to the product. We offer a variety of apps for various use cases including:

  • E-Learning and M-Learning Apps
  • Employee Onboarding and Training Apps
  • Professional Development Apps
  • Photo, Video, Audio and Text Sharing Apps
  • Content Sharing Apps
  • Community Building Apps
  • HR & Compliance Apps
  • Mobile Data Collection Apps
  • Handbooks & Guides Apps
  • On-the-go Database Access Apps
  • Employee Social Network Apps

 

App Management

 

How do I manage and update my apps?

As a Hatch customer, you’ll access a web-based dashboard from which you can manage your app content, send push notifications, track analytics, export user data, manage user-generated content, and update your app as you grow.

Can I control user content submissions?

Yes! Customers can manage their users as well as their user-generated submissions. By clicking on the settings cog icon next to “Submissions,” customers can choose whether or not to auto-approve content as well as whether or not to auto-disable content. If auto-disabled submission content is toggled on, customers can set the number of flags required to disable content from the app. Flags on content are user-generated. 

Does Hatch makes updates to its apps?

We continuously upgrade our product and ensure quality performance with the latest versions of iOS and Android.

What are the push notification capabilities?

Our dashboard offers unlimited push notifications, push notifications segmented by user data and user activity, and scheduled push notifications.

I submitted my app. How long will it be until I see it on the App Store and the Google Play Store?

Your web app will be live moments after you hit submit, and your mobile apps will be live in a few days.

All apps submitted to the Apple App Store and Google Play Store go through an approval process. We don’t have much control over the app stores’ approval processes or timelines, and it typically takes Apple and Google 1-7 business days to review an app and post it, with some exceptions. We’ll email you as soon as your app is approved.

Can I create a private app for a specific group or community?

As a default, all Hatch apps are available for download by the public, although app creators are able to manage users and control their permissions. If you are interested in creating a private app, contact our CEO Param Jaggi.

Is there developer access?

Hatch is built for non-technical business owners and operators, and we can’t yet allow for developer access.

 

Support

 

How can I access support?

We are available anytime to answer questions, contact support at: support@hatchapps.com

202-651-7676

Is there a support community for app owners and operators?

Currently, all of our customers have our cell numbers and we make ourselves available to answer any questions. We’ll be launching a Hatch forum in the next few months.