Friday Faces: Peter Loewenhagen
This week I had the chance to chat with our Director of Customer Success, Peter Loewenhagen. Peter shared with me a bit about his journey to Hatch Apps, his interests outside of work, and his idea for a bartering app that would change how we shop and help the environment at the same time.
Isabel: So you’ve been working in the software and tech startup scene for a while now. What do you like about working in this space?
Peter: So I’ve always been a software junkie. It’s such an exciting industry to be in, always evolving. If you’re in software you’re always working on something new.
Isabel: As someone without a software engineering background, how do you stay on top of tech trends and new products and technologies?
Peter: That’s a good question. One of the interesting aspects about working in Customer Success is that you don’t need to be extremely tech-savvy to be successful in technology. In Customer Success, a key part of your job is to be the translator between your organizations technology or service, and how it supports your customer. The key, and this might be my philosophy background talking, is to know what you don’t know. You’re not supposed to be an expert in everything. So you need to know when to seek answers and ask questions.
Isabel: What motivated you to join the Hatch Apps team?
Peter: The people and the challenge. Everyone I met through the process, getting to know the company… Everyone felt dedicated and was extremely welcoming in a genuine way. I could tell that the vision of the company was something every person I talked to was behind and working towards. I also like the challenge. There’s a lot to do at Hatch Apps and there’s a lot to build out. When we’re that 5,000 customer company and there’s 500 of us… It’s gonna be great to look back, take a breath, and see how we got there.
Isabel: Speaking of growth, what motivates or inspires you?
Peter: As cheesy as it is, my family. They’re so supportive. Working for startups has its own set of risks alongside of it, but my wife knows I enjoy it. The inspiration is having a supportive network of family that lets me play and work at the same time.
Isabel: That’s so sweet! So if you weren’t working in Customer Success, what do you think you’d be doing?
Peter: I love this question. It’s a reflection point that I rarely think about. It would be something related to astronomy or history, teaching, research. Someone give me a telescope! It’s all fascinating to me.
Isabel: Interesting! One last question – one of our seven team values is that no idea is too crazy. Do you have any big ideas you’ve been sitting on?
Peter: I do actually! I mentioned this at our team meeting this week. Something I thought of a while ago was coming up with a tech-driven or marketplace-supported bargaining company.
Isabel: Like where I could barter goods for other items?
Peter: Basically, yes! I won’t share all of my secrets… but nothing would involve a cash transaction. Based in the fact that almost everything has value to someone, it’s just difficult to find that connection. Less waste, good for the environment, turning consumers into actual people.
Isabel: Good for the environment and good for consumers? Sounds like a win to me. Thanks for chatting, Peter!